Support

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GAER INTERNATIONAL SUPPORT

The support service provides resolution of situations, product of failures or lack of knowledge of the use of tools and solutions. The support services offered by Gaer International Group Corp quickly provide quality technical assistance according to the requirements of the organization.

Management of incidents

Deliverables
  • Business continuity
  • Incidence Report
Methodology

Incident Management (based on ITIL)

Type of Attention

Remote and/or in person

Scope

Technical support that allows to solve in the least time the interruption of the SAP service, such as:

  • Interruption of services in SAP servers
  • Problems accessing transactions (Roles)
  • Runtime errors (Functional - Basis - ABAP)

Problem Management

Deliverables
  • Problem solution
  • Process Documentation (if applicable)
  • Technical documentation
  • Functional Documentation
  • Training
Methodology
  • Problem Management (based on ITIL)
  • Training
Type of Attention

Remote and/or in person

Scope

Elimination (Eradication) of incidents with the possibility of recurrence (repetition) such as:

  • Optimization of reports that present recurring failures.
  • Minor parametrizations that optimize service and reduce incidents.
  • Need for Training.