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GAER INTERNATIONAL SUPPORT
The support service provides resolution of situations, product of failures or lack of knowledge of the use of tools and solutions. The support services offered by Gaer International Group Corp quickly provide quality technical assistance according to the requirements of the organization.
Management of incidents
- Business continuity
- Incidence Report
Incident Management (based on ITIL)
Remote and/or in person
Technical support that allows to solve in the least time the interruption of the SAP service, such as:
- Interruption of services in SAP servers
- Problems accessing transactions (Roles)
- Runtime errors (Functional - Basis - ABAP)
Problem Management
- Problem solution
- Process Documentation (if applicable)
- Technical documentation
- Functional Documentation
- Training
- Problem Management (based on ITIL)
- Training
Remote and/or in person
Elimination (Eradication) of incidents with the possibility of recurrence (repetition) such as:
- Optimization of reports that present recurring failures.
- Minor parametrizations that optimize service and reduce incidents.
- Need for Training.